“If your dream only includes you, it's too small.”

Noble Hearts is partnering with our client in the Richmond, Virginia, area for mediation and coaching services. We blend the art of conflict resolution with the magic of inspiration and help design and deliver executive coaching experiences.

What You Will Do

Key Responsibilities:

Mediator

Provide experienced mediators and observe all mediation session parameters.

a. Communicate dates of any scheduled mediation conferences.

b. Recuse themselves from any assignment in which they have a conflict of
interest with any of the parties.

c. Inform all parties of the process and their roles in the mediation conference.

d. Ensure that mediation sessions are not recorded

e. Ensure all notes taken during the mediation conference are collected and
shredded.

f. Act in an unbiased manner and conduct a client-centered process.

g. Help the parties to identify the issues and help them to generate and assess
options that might lead to agreement.

h. Ensure that all agreements are documented and contain language which
specifies the confidentiality of the discussion and the fact that the agreement
is legal and enforceable in court.

i. Close the case and have no further case-related contact nor for any other
purpose with the parties after the mediation conference has occurred.

j. Submit case-closing forms along with complete files regarding mediation
activities.

Coach

1. Design and deliver executive coaching to the City or Richmond Executive leadership
which shall cover the following topics and skills:

a. Building high-performance teams and modeling behaviors that facilitate trust,
engagement, and retention.

b. Decision-making and facilitating challenging discussions.

c. Navigation of the short- and long-term challenges of leading effectively in
the City of Richmond.

d. Collective efficacy.

e. Critical thinking.

f. Equity and culturally responsive leadership.

2. Create unique development plans for each executive leader based on assessment of
their skills and effectiveness in their current role.

3. Conduct team coaching and interventions when necessary to strengthen trust,
relationships, and communication.

a. Coaching sessions may be face-to-face, offsite, or virtually via Teams or
phone.

4. Provide activities to include simulations, problem-solving and decision-making
scenarios, and hands-on tasks utilizing content and tools in a manner conducive to
success.

5. Provide opportunities to explore additional leadership concepts, topics, and literature
as situational and iterative events develop over the course of the coaching
conversations.

6. Provide a monthly summary of all support and coaching activities as applicable.

H. Employee Mentoring and Coaching Services

The City is seeking contractors to develop and facilitate an employee mentoring and
coaching program. The selected contractors shall:

1. Provide or develop a proven coaching framework, tools and course materials for
instructor-led training.

2. Build high-performance teams by helping the team to develop clear communication,
trust and collaboration, diversity and inclusion, accountability and continuous
learning and process improvement;

3. Define the coaching approach and methodology to be used. This could include a
combination of one-on-one coaching sessions, assessments, feedback, goal setting,
action planning, and progress monitoring.

4. Provide intervention and teambuilding sessions to facilitate trust engagement and
other positive traits, identify and address team or individual strengths and gaps.

5. Provide as-needed assessment services, including enterprise, team or individual
assessments in effectiveness, engagement, team, culture, and others as needed.

6. Establish guidelines regarding confidentiality and ethical considerations. Ensure that
coaches adhere to professional standards and maintain strict confidentiality regarding
the coaching conversations and information shared.

7. Set up a system to track and evaluate the progress of coaching engagements. This
could involve regular check-ins, feedback sessions, assessments, and evaluations to
measure the effectiveness of the coaching program.

8. Continuously review and improve the program based on feedback and results. Make
necessary adjustments to enhance the effectiveness and impact of the program over
time.

9. Provide a monthly summary of all support and coaching activities as applicable.

Education & Experience:

• Bachelor's Degree in Business, HR, Psychology, or a related field and 5-8 years of recruiting experience.