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Scheduler for Purchase Orders (Manufacturing Environment)
Full Time
Dallas, Texas, United States -
Description

Do you enjoy engaging with the public, order management, and multitasking? Our client a global leader in sealant and adhesives packaging has an opportunity for an experienced scheduler for product orders. Learn more about the opportunity below.

Essential Duties & Responsibilities

  • Leads multiple customer requests simultaneously while maintaining a friendly and professional manner.
  • Inputs customer orders based on Purchase Orders various formats.
  • Works with scheduling to define appropriate dates for customer shipments.
  • Confirms orders by providing acknowledgments to customers.
  • Follows up with customer issues and complaints in order to maximize customer satisfaction.
  • Provides quotations, samples, and information to new customers/accounts to maximize sales.
  • Represents customer interests in every Fischbach interaction.
  • Follows all relevant work instructions, adhering to company policy.
  • Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their orders.
  • Completes all transactions and necessary paperwork accurately and in a timely manner.
  • Plans, schedules, coordinates, and monitors the flow of products through the complete production cycle.
  • Completes weekly cycle counts.
  • Assists in BOM "runs best" creation.
  • Works closely with production and shipping to meet customer promise dates.
  • Lead morning and afternoon daily production meetings.
  • Provides quick responses to production issues.
  • Uses ERP system to schedule work orders.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

  • Required: High School Diploma or G.E.D and minimum of four years related experience and/or training in the manufacturing customer service industry; OR equivalent combination of education and experience.
  • Preferred: The above plus 8 years related experience as a Sales Associate in packaging or similar industry.

Job-Specific Knowledge, Skills & Abilities

  • Ability to provide consistent, professional customer service.
  • Ability to multi-task and maintain focus while prioritizing the needs of several customers/production lines at once.
  • Problem-solving skills: listening to, interpreting, and meeting the needs of others; diagnosing and rectifying problems.
  • Skill in building long-term customer relationships.
  • Ability to maintain a positive and friendly demeanor.
  • Skill in proactively communicating both verbal and written to establish mutual respect and understanding.
  • Math skills, including the ability to: add, subtract, multiply, and divide.
  • Skill in using computer systems to locate information and process transactions.
  • Skill in using web-based tools to research products and information.
  • Ability to work productively in teams with a wide range of people.
  • Ability to work independently with minimal direction.
  • Ability to follow written instructions and documented procedures.
  • Is organized and orderly maintaining appropriate records.
  • Keen attention to detail.

Expected Work Behaviors:

  • Keeps the company's best interest in mind when considering or addressing issues.
  • Dedication to attending work and work-related functions prepared and on time.
  • Maintains a professional personal appearance.

Work Schedule/Hours:

  • M-F from 8 AM to 4:30 PM
    • Hours may vary, including weekends, if business needs arise

Job Type: Full-time

Benefits:

  • Dental Insurance
  • Employee Discount
  • Health Insurance
  • Life Insurance
  • Paid Time Off
  • Retirement Plan
  • Vision Insurance