“If your dream only includes you, it's too small.”
— Ava DuVernay.
Job Overview
We are seeking a professional and detail-oriented Front Desk Agent to join our team in Hilton Head, SC. As the first point of contact for clients, you will ensure a welcoming environment and provide exceptional customer service. The ideal candidate is organized, dependable, and able to manage multiple responsibilities efficiently in a fast-paced environment.
Key Responsibilities
Administrative & Client Support
Centralize scheduling for psychiatrists and other mental health professionals.
Answer phones, process intakes, and make reminder calls.
Manage mail, faxes, and client correspondence.
Maintain office equipment, inventory, and client records.
Ensure all documentation is completed and compliant with Medicaid, Medicare, QA, CARF, and HIPAA guidelines.
Provide coverage for other staff during breaks or absences.
Financial Responsibilities
Conduct annual client financial reviews and update insurance information.
Manage accounts receivable, daily cash logs, and deposits.
Import and update documents in EMR and CIS systems; handle corrections, charges, and collections.
Encourage timely client payments and maintain accurate financial ledgers.
Other Duties
Distribute compassionate medication and maintain medication logs.
Perform additional administrative tasks as assigned by leadership.
