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Dispatcher
New York, New York, United States -
Description

Our client is adding a team member that provides administrative support with a core focus on answering phones, emails, and text pertaining to shift coverage and attendance tracking.

Position Duties:

  • Complete roll calls for assigned shifts.
  • Receive call-outs from employees always having an even and professional disposition.
  • Follow company notification and support policies by communicating with Field Inspectors to respond to officer situations. Communicate with other team members.
  • Act quickly to locate relief for officers holding posts and report all incidents as per company protocols.
  • Prepare timely email and text notifications on coverage changes.
  • Answer and make telephone calls professionally.
  • Reconciliation of timesheets using Win Team.

The Ideal Candidate has the following qualifications:

Education/ Experience:

  • High School Diploma / GED
  • 2 + years of Admin experience, preferably in the security industry
  • Technology Savvy
  • Proficient in Microsoft Office
  • Proficient in Valiant a plus
  • Proficiency in Win Team a plus

Skills & Competencies:

  • Strong ability to professionally navigate various types of conversations
  • Effective oral and written communication skills
  • Must present a friendly, positive, professional image to Clients, employees, supervisors, managers, and the general public.
  • Ability to meet strict deadlines

Physical Demands:

  • Repeat motions that may include using various body parts
  • Sit for long periods of time.
  • Use hands to handle, control, or feel objects, tools, or controls.
  • Understand the speech of another person.
  • Speak clearly so listeners can understand.
  • See details of objects that are less than a few feet away.
  • See details of objects that are more than a few feet away.
  • Use fingers to grasp, move, or assemble very small objects.